Fuller Life Physiotherapy

Call us: 1300 555 466

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Call us: 1300 555 466

Signed in as:

filler@godaddy.com

  • Home
  • About us
    • About FLA
    • Contact us
    • Feedback
    • Our Fees
  • Services
    • Physiotherapy
    • Psychology
    • Occupational Therapy
    • FLA Seniors (Aged Care)
  • Make a Referral
  • Book Appointment

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Privacy Policy


Fuller Life Australia

Last updated: 26/06/2025


1. Our Commitment to Your Privacy


Fuller Life Australia is committed to protecting your privacy and the confidentiality of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect your information across our services, including mobile allied health and telehealth supports.


2. What Personal Information We Collect


We may collect and hold personal and health information including, but not limited to:

  • Your name, date of birth, gender, address, contact details
     
  • Medicare, NDIS, DVA, or private health fund information
     
  • Information about your health history, diagnoses, treatment plans, and referrals
     
  • GP and specialist details
     
  • Emergency contact information
     
  • Notes and correspondence from allied health or medical professionals
     
  • Information provided via referral forms, assessments, or our website
     

We only collect information that is reasonably necessary for delivering safe and appropriate care.


3. How We Collect Your Information


We collect personal information directly from:

  • You or your legal guardian
     
  • GPs, specialists, or other healthcare providers
     
  • NDIS or aged care package providers
     
  • Support coordinators, family members, or referrers
     
  • Forms submitted via our website or over the phone
     

4. Why We Collect Personal Information


We collect your information to:

  • Provide you with allied health and psychological services
     
  • Communicate with you, your care team, and funding bodies
     
  • Develop and review treatment plans
     
  • Comply with our legal, regulatory, and professional obligations
     
  • Manage our business operations (e.g., billing, quality assurance)
     

5. How We Store and Protect Your Information


Your personal information is stored securely using electronic health record systems and encrypted communication platforms. We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure, including:

  • Password-protected systems
     
  • Secure telehealth platforms
     
  • Limited access to authorised personnel only
     
  • Staff training in confidentiality and privacy
     

We retain health records for a minimum of 7 years (or longer for minors), as required by law.


6. Disclosure of Your Information


We may disclose your information:

  • To other healthcare providers involved in your care
     
  • To your nominated representatives or legal guardians
     
  • To funding bodies such as Medicare, DVA, NDIS, or insurers
     
  • When required by law (e.g., court orders, mandatory reporting)
     
  • In emergency situations to protect your health or safety
     

We do not sell or rent your personal information to third parties.


7. Your Rights and Access to Your Information


You have the right to:

  • Request access to your personal or health records
     
  • Request corrections to your information if it is inaccurate or incomplete
     
  • Withdraw consent for us to use or disclose your information (where lawful)
     

To request access or make a correction, please contact our Privacy Officer (details below). We may require proof of identity and respond within a reasonable timeframe.


8. Website and Digital Privacy


When you visit our website, we may collect basic analytics data (e.g., pages viewed, time spent) using cookies or third-party tools. This information helps us improve our services and is not used to personally identify you. You can disable cookies in your browser if you prefer.

Any information submitted via contact or referral forms on our website is handled in accordance with this Privacy Policy.


9. Making a Privacy Complaint


If you believe we have breached your privacy, please contact us as soon as possible. We will investigate and respond to your concerns.


If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

Copyright © 2025 Fuller Life Australia - All Rights Reserved.

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COVID-19

Here at Fuller Life Physiotherapy we take the safety of our patient's and staff as absolute priority. Please ensure that you do not have any of the symptoms that relate to COVID, prior to attending any appointment. 


If you have been tested for COVID-19 and are awaiting a result, please remain at home and do not attend any appointments. 


To perform a 'self-screen', visit...

 https://www.healthdirect.gov.au/symptom-checker/tool/basic-details 

Thank you and take care.


Fuller Life Team.

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